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Last updated: May 2026
A real human reads every message. We reply within 24 hours, every day of the week.
hello@illumafilter.com — for questions about your order, refunds, fragrances or wholesale enquiries.
+971 4 000 0000 — the fastest way to reach us. Available Mon–Sat, 9am–7pm GST.
For press and partnerships
Send us a one-line pitch at press@illumafilter.com and we'll get back to you within 48 hours.
Order status
You can track your order anytime through the link sent in your shipping confirmation SMS and email. If the tracking hasn't moved for more than 48 hours, message us on WhatsApp and we'll chase it for you.